Port and airport
information

IOM Airport changes

TW has expressed its disappointment at the recent changes which mean that it will no
longer be possible to view arriving passengers as they walk along the corridor and into
the baggage reclaim area. We are waiting to see reference to the specific legislation

Click on the required destination for detailed information
arrival and departure information for most airports can also be accessed via these links:

Belfast Ferry Port
Belfast INTERNATIONAL Airport
Birkenhead (Winter Weekends)
Birmingham Airport
Bristol Airport
Dublin Ferry Port
Dublin Airport
Edinburgh Airport
Glasgow Airport
Heysham
Isle of Man 
Liverpool Port
Liverpool Airport
London City Airport
London Gatwick Airport
London Heathrow Airport
Luton Airport
Manchester Airport


GATWICK AIRPORT
SPECIAL ASSISTANCE LOUNGE IN NORTH TERMINAL

Manchester Airport  drop-off

 £3 for 5 min on terminal forecourts & train station, or £4 for a max 10 min..
There is free drop off point on Thorley Lane in Wythenshawe, where a shuttle bus operates to Terminals
If making connections in UK  allow for possible disruptions to IOM services when planning your journey - and  check that your travel insurance includes cover for missed connections

NEW MERSEY  GATEWAY
Toll BRIDGe

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NEWS

easyjet selling IOM routes from 15 june but arrival restrictions still in place

easyJet are showing flights to Liverpool and Gatwick from 15th June on Mondays, Wednesdays, Fridays and Sundays, but the IOM's 14 day quarantine restrictions for all arrivals are still in place. In line with Emergency Powers, ALL persons arriving onto the Isle of Man MUST be in possession of a Letter of Exemption issued by the Government Chief Secretary. 
Any person arriving on the Isle of Man without a Letter of Exemption, will be refused entry and will be required to return to their point of origin at their own expense.

easyjet change policies

EZ is currently cancelling flights on a seven-day rolling basis to manage the number of contacts going to Customer Services. If your flight hasn’t been cancelled yet, you can either switch onto any flight at any time with no change fees or you can hold on until your flight has been cancelled and more options will then become available for you. You can also change your flight as many times as you’d like, to any route, for any date up to March ’21. If your flight has been cancelled by easyJet you are entitled to a full refund or a voucher for a future flight. But in order to obtain a refund you have to phone Customer Services on 0330 365 5000
Your legal rights are covered in the attached EU regulation

Loganair flying to Liverpool and Manchester.

Loganair are flying twice daily (except Saturdays) from IOM to Liverpool and daily to Manchester (except Saturdays)

Steam packet waives change fees and gives option for refunds

Public Meeting postponed until later in the year

The meeting at Ballakermeen High School planned for 28th March has unfortunately been cancelled for obvious reasons, but will be rescheduled for later in the year.

Passenger consultation

TW believes that the Island needs an effective system of open communication between providers and passengers.
Details in this link

TW's latest newsletter

8000 responses to Steam Packet survey Survey

Steam Packet have undertaken an online survey seeking views relating to their future investment. We await results with interest
DOUGLAS BUS STATION
TW still has concerns over specific details of the plans for the bus station, particularly space for passengers

Sea Services Agreement of 2019

This link is to the new agreement between the Department of Infrastructure and the now government-owned Steam Packet Company.  It replaces the previous User Agreement, and has been prepared, and finalised  with very little discussion or scrutiny in Tynwald.  TravelWatch believes there may be a potential or perceived conflict of interest, where the DoI appears to have a dual role of representing the government in the formal administration of the commercially-run company, and also acting as harbour authority controlling and charging for the company's use of the Douglas harbour and facilities. 
Furthermore, TravelWatch is disappointed that there does not yet appear to be provision for establishing a formal body to represent the constructive views of users, both commercial freight and passengers, as exists elsewhere such as with the publicly owned Scottish ferry services
Will there be an official User Consultative Body - or just "Business as usual"?

Liverpool Terminal approved. Raw deal for foot passengers?

TW has key concerns over aspects of the Planning Application and Approval (April 2019) for the new Liverpool ferry terminal.
The detailed Case Officer Report discusses pedestrian access and public transport. It also specifies that there can be no sailings to or from Liverpool Terminal between 2300 and 0700

Unable to resolve a dispute with an airline?

Most airlines have signed up to ADR (Alternative Dispute Resolution) which is an "arbitration service”,  legally able to resolve disputed complaints fairly and efficiently, limiting the need to go to court. More information covering companies dealing with BA, easyJet and Flybe can be downloaded from the button below

FERRY & FLIGHT
delayS &  cANCELLATIONS

EU Regulation 1177/2010 covers the rights of passengers when travelling by Sea. as included in  IOMSPC Passenger Charter.
Guide to regulations covering flight delays and cancellations
Air, ferry and bus travel information

Steam Packet sailings

Daily services to Heysham by Manannan are in place, but only outbound bookings can be made online due to return arrival conditions. Return bookings are available from 1 July for both Heysham and Liverpool

easyjet refunds

If your easyJet flight was scheduled within the next 14 days and has been cancelled you can apply online for a full refund, using the link below. But this can only be done if your flight was planned within the next 14 days.
BA operating limited flights to Heathrow rather than London City
BA flights scheduled into London City are now flying into Heathrow, although availability is very limited and subject to change

Airport taxis

The airport has banned taxis from picking up passengers at the airport, but they can still drop off passengers

New bus timetables

New bus timetables came into affect on 2nd March

BREXIT ADVICE FOR TRAVELLERS .

ABTA advise that deal or no deal flights will still operate between UK and EU.
N.B. This advice is written for UK rather than IOM residents so some aspects (e.g EHIC cards) will not be relevant.
Air Travel

Virgin Atlantic

Virgin are staking a claim for over 40% of the new slots that will be available when the new Heathrow runway opens
Ferry travel
winter weekend surcharges have been abolished - so weekend surcharges will only apply between May 1 and Sept 30. 
Buses and trains
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click on picture for timetable information

MONTHLY AIR & SEA
passenger FIGURES

We would like to stay in touch so that you are aware of the transport issues that are relevant to all of us. 
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    AND FEEDBACK

    PLEASE USE THIS FORM TO CONTACT us
    with your comments  or  queries on any
    IOM  PAssenger transport  issues
Please note that all information on this site is provided in good faith but without warranty or recommendation.
Schedules and conditions are liable to change so we suggest passengers check with carriers before travelling.
TravelWatch - ISLE OF MAN  is a Company limited by guarantee  - number 130515C  - registered in the Isle of Man
and a Manx Registered Charity - Number 1202.  The Registered Office of the Company and Charity is:  8 High Street, Port St Mary,  IM9 5DR